While there's generally nothing but good stuff related to a trip to Costa Rica, let us not think that everything is perfect. As much as I'll recommend a place or service provider because they were GOOD,
I should also share when something was NOT.
We have rented our autos from Avanti in San Jose for years, beginning upon the recommendation of a friend. They were small, friendly and accommodating. Over the years though, Avanti grew, relocated, and then became USave.
Last year, we were double charged for our rental, their office using our credit card deposit AND our checkout [problem cleared through card member support] and I didn't complain. Anyone can make a mistake...
But this year, we were rented a 4x4 that sprayed motor oil all over the country, finding out only when we leaked in grand fashion in the valet courtyard at a swanky hotel. Dipstick registered nothing, but not a single idiot light had come on.
We had to cancel some of our excursions between Guanacaste and Alajuela because we just kept blowing oil.
Quarts later and at our "jumping off" hotel, the Buena Vista, hotel staff contacted USave to ensure that a person was sent out rather than the old, "We'll just pick it up from the hotel tomorrow" line.
A young man who was "not in a position of authority" came out and heard of our troubles.
I emailed USave to reiterate immediately upon our arrival home.
Our credit card was charged the full amount [not surprising], but no one responded to my email.
Not sorry - nothing.
How about all the motor oil all over Costa Rica?
My bet is that they are STILL leasing that pig out to the touristas.
And so, I will no longer rent an auto from Avanti/USave and will not recommend them.
Even to enemies.
Costa Rica suffers either way....
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